Refund policy
14-day returns for unused items
For eligible non-faulty items, you may request a return within 14 days after receiving your order. Contact us before sending the item back.
Items must be unused, undamaged and in their original undamaged packaging, with any tags and included accessories. Proof of purchase is required.
These ordinary return terms apply to orders delivered to Australia, New Zealand, Canada, Singapore and the United States. Returns are sent or brought to our Marsden workshop in Australia.
Sale and clearance items are excluded from ordinary non-faulty returns. Gift cards, custom products and hazardous or flammable goods are also excluded. These exclusions do not remove rights relating to faulty, damaged-on-arrival or incorrectly supplied items under applicable consumer law.
How to request a return
Email contact@bikescootergarage.com.au within 14 days after delivery with your order number and the item you wish to return. We will confirm whether it meets these terms and provide return instructions.
Once approved, return the item by post or in person to:
Bike Scooter Garage
8 Hayes Court
Marsden QLD 4132
Australia
Return costs and restocking fee
For eligible non-faulty returns, you arrange and pay the return postage. A 20% restocking fee is deducted from the returned item's purchase price. Original delivery charges are not refundable for a non-faulty return, except where applicable law requires otherwise.
Please retain your return tracking and postage receipt.
Incorrect part ordered
If you ordered the wrong part, contact us before attempting to fit or use it. An eligible unused, undamaged item can be returned under the 14-day terms above. Sale, clearance and other exclusions still apply.
Exchanges
Contact us if you would prefer an exchange for an eligible item. Any exchange is subject to availability and the same unused-item conditions, costs and exclusions. This does not affect remedies required by consumer law.
Faulty, damaged-on-arrival or incorrectly supplied items
Contact us as soon as you identify a problem so we can assess it and provide the appropriate remedy under applicable consumer law. Please provide your order details and a description of the issue.
Your statutory rights are separate from our ordinary 14-day returns. The 14-day limit, unused condition, original-packaging requirement, sale/clearance exclusions and 20% restocking fee do not restrict those rights. We do not charge a restocking fee for a return required because an item fails the applicable consumer guarantees.
For Australian orders, where a fault is confirmed, we reimburse reasonable return costs. For large or heavy faulty items that cannot be easily returned, contact us so we can arrange the appropriate collection or return process. Consumer-caused damage or misuse is assessed separately.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are processed to the original payment method within 10 business days. Your bank or payment provider may take additional time to make the funds available.
If an approved refund has not appeared after 14 business days, email contact@bikescootergarage.com.au.
This policy does not limit any rights you have under applicable consumer law, including the Australian Consumer Law.
